Upbeat Music School Terms and Conditions
Lesson booking, attendance, cancellation and membership
These terms apply to tuition provided by Upbeat Music School. Please read them before enrolling. Enrolling for lessons constitutes acceptance of these terms.
1. Booking of Lessons
1.1 Lessons are provided through a membership, subject to availability.
1.2 The membership fee may be paid in full or in 11 monthly installments.
1.3 A confirmed lesson time reserves a session for the service booked.
2. Attendance and Punctuality
2.1 Students are expected to attend lessons promptly at the scheduled time.
2.2 Late arrival by a student will not extend the lesson beyond the booked end time.
2.3 Failure to attend a scheduled lesson will be treated as a student absence and charged in full, regardless of whether notice is given.
2.4 Parents and guardians are expected to be present at the end of the scheduled lesson. Upbeat Music School cannot guarantee supervision of a minor beyond the scheduled lesson time. Parents and guardians must tell Upbeat Music School in advance about any alternative collection or supervision arrangements.
3. Cancellations by Students
3.1 If a student is unable to attend a lesson, Upbeat Music School should be notified at the earliest possible opportunity.
3.2 Missed lessons are charged in full and are non-refundable, regardless of how much notice is given, except where these terms expressly provide otherwise.
3.3 Notice must be given directly to Upbeat Music School through the agreed communication channels.
4. Rearranging and Make-Up Lessons
4.1 Missed lessons are not normally rearranged or credited. Upbeat Music School may offer an alternative at its discretion, depending on the circumstances and timetable availability. This does not create an entitlement to a rearranged lesson, credit or refund.
5. Illness, Emergency and Exceptional Circumstances
5.1 Where a student is unable to attend because of illness, an emergency or other circumstances beyond their reasonable control, Upbeat Music School may, at its discretion, offer a rearranged lesson, credit or refund. Any such offer is voluntary and does not create an ongoing entitlement.
5.2 Supporting evidence may be requested where appropriate.
6. Membership, Payment and Cancellation
6.1 The membership fee covers Upbeat Music School's scheduled programme of tuition from August to June. No membership payment is due in July.
6.2 Membership continues into each new teaching year unless cancelled in accordance with clause 6.7. Upbeat Music School will give reasonable notice of any change to the fee or the scheduled programme before the change takes effect.
6.3 Customers may choose to pay (a) the full course fee upfront; or (b) the full course fee in instalments over the duration of the course. Instalment options are provided as a convenience to spread the cost of the course. No additional charges, interest or fees apply to instalment payments.
6.4 Where instalment payments are selected, failure to make payments may result in suspension or cancellation of lessons.
6.5 Customers have a 14-day cooling-off period from the date of booking, in accordance with applicable consumer law. Where lessons have already commenced during this period, a proportionate deduction may be made.
6.6 Subscriptions may be cancelled at any time, preventing any future payments being taken, during which scheduled lessons will continue until the current billing cycle is complete.
6.7 Notice of cancellation must be provided in writing (email accepted).
6.8 Fees already paid are non‑refundable, except where discretion is applied under Section 5.
6.9 Upbeat Music School may suspend or cancel a membership where payments fail, these terms are seriously or repeatedly breached, or continuing tuition would present a safety or safeguarding concern.
7. Cancellation by Upbeat Music School
7.1 If Upbeat Music School cancels a lesson, a rearranged lesson, credit or refund will be offered, except where section 8 applies.
8. Force Majeure
8.1 Upbeat Music School shall not be liable for cancellation or disruption caused by events beyond its reasonable control, including severe weather, government restrictions or emergencies.
9. Refund Policy
9.1 Refunds will be provided where required by law or under clause 7.1. In all other circumstances, refunds are issued only at the discretion of Upbeat Music School.
9.2 Student absences and cancellations are not refundable except where Upbeat Music School expressly agrees otherwise under section 5.
10. Student Behaviour and Property
10.1 Students are expected to treat teaching staff, facilities, equipment and other students with respect.
10.2 Upbeat Music School operates a zero-tolerance policy for abusive, threatening or harassing behaviour.
10.3 Students are expected to take care of equipment and will be held liable for damage caused by misuse.
10.4 Upbeat Music School reserves the right to terminate lessons without a refund should we feel these conditions are not adhered to.
11. Acceptance of Terms
11.1 Enrolling for lessons constitutes acceptance of these Terms and Conditions.
Who to contact in case of question:
For all general enquiries E: info@upbeatmusicschool.co.uk
For all absence notifications: cancel through the MyMusicStaff Student/Parent portal
For all fees related queries E: lessons@upbeatmusicschool.co.uk
To find us on facebook F: https://www.facebook.com/upbeatmusicschoolaberdeen